Refund policy

At Shree Chamunda Pujapa, we take great care in preparing and packaging every Laddu Gopal Ji Poshak, Shringar, and devotional accessory with love and devotion. We strive to provide our customers with high-quality products and a pleasant shopping experience.

Return Policy

Due to the devotional and personal nature of our products, we currently do not accept returns or exchanges once the order has been delivered, except in cases where:

  • The product received is damaged during transit.

  • The wrong product has been delivered.

  • Any item is missing from your order.

Eligibility for Replacement

To be eligible for a replacement:

  • You must contact us within 48 hours of receiving your order.

  • You must provide your order number along with clear images/videos of the product and packaging.

  • The product should be unused and in its original packaging.

Our team will review your request and provide the best possible resolution.

Damaged Product During Delivery

We carefully inspect every product before dispatch. However, if your order arrives damaged:

  • Please share images/videos of the damaged product and packaging within 48 hours.

  • After verification, we will arrange a replacement or suitable solution.

Refund Policy

Refunds are only applicable in specific cases approved by Shree Chamunda Pujapa.

If your refund request is approved:

  • The refund will be processed to your original payment method.

  • Refund processing time may take 5–7 business days, depending on your bank/payment provider.

  • Shipping charges (if applicable) are non-refundable.

Order Cancellation

  • Cancellation requests can only be accepted before the order has been dispatched.

  • Once the order has been shipped, cancellation requests cannot be processed.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Used products

  • Products damaged due to customer handling

  • Customized or specially prepared items

  • Products without original packaging

We appreciate your trust and support. Every product from Shree Chamunda Pujapa is prepared with devotion and care to bring divine beauty to your home.